Level 3 – Team Leader / Supervisor

Course Overview

A Team leader or supervisor is a first line management role, with operational and project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role.

Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally.


12 months (this does not include EPA period)

Classroom, On the job, Off the job

Interview, Project Presentation

Levy & Non-Levy

- Fully Funded (free if eligible)

16 Years +, Live in England, Not in Full time education

What Will I learn?


  • Interpersonal excellence of managing people and developing relationships
  • Leading people
  • Managing people
  • Building relationships
  • Communication
  • Organisational performance, delivering results
  • Operational management
  • Project management
  • Finance
  • Personal effectiveness – managing self
  • Decision making


  • Leading people, Able to communicate organisation strategy and team purpose, and adapt style to suit the audience. Support the development of the team and people through coaching, role modelling values and behaviours, and managing change effectively.
  • Managing people, Able to build a high-performing team by supporting and developing individuals and motivating them to achieve. Able to set operational and personal goals and objectives and monitor progress, providing clear guidance and feedback.
  • Building relationships, building trust with and across the team, using effective negotiation and influencing skills, and managing any conflicts. Able to input to discussions and provide feedback (to team and more widely) and identify and share good practice across teams. Building relationships with customers and managing these effectively.
  • Communication, Able to communicate effectively (verbal, written, digital), chair meetings and present to team and management. Use of active listening and provision of constructive feedback.
  • Operational management, Able to communicate organisational strategy and deliver against operational plans, translating goals into deliverable actions for the team, and monitoring outcomes. Able to adapt to change, identifying challenges and solutions.  Ability to organise, prioritise and allocate work, and effectively use resources. Able to collate and analyse data and create reports.
  • Project management, Able to organise, manage resources and risk, and monitor progress to deliver against the project plan.  Ability to use relevant project management tools and take corrective action to ensure successful project delivery.
  • Finance, applying organisational governance and compliance requirements to ensure effective budget controls.
  • Self-awareness, Able to reflect on own performance, seek feedback, understand why things happen, and make timely changes by applying learning from feedback received.
  • Management of self, Able to create an effective personal development plan, and use time management techniques to manage workload and pressure.
  • Decision making, Use of effective problem-solving techniques to make decisions relating to delivery using information from the team and others, and able to escalate issues when required.


  • Takes responsibility, Drive to achieve in all aspects of work. Demonstrates resilience and accountability. Determination when managing difficult situations.
  • Inclusive, Open, approachable, authentic, and able to build trust with others.  Seeks views of others.
  • Agile, Flexible to the needs of the organisation. Is creative, innovative and enterprising when seeking solutions to business needs. Positive and adaptable, responds well to feedback and need for change.
  • Professionalism sets an example, and is fair, consistent and impartial.  Open and honest. Operates within organisational values

Job Progression

  • Supervisor
  • Team leader
  • Project officer
  • Shift supervisor
  • Foreperson
  • Shift manager

For further details:

Level 3 – Team Leader / Supervisor

Follow us: