Diploma in Team Leading

The Pearson BTEC Level 2 Diploma in Team Leading is for learners who work in, or who want to work in the business and professional management sector.

It gives learners the opportunity to:

• develop and demonstrate competence as a Team Leader, Section Leader, Floor Leader, Trainee Supervisor, Call Centre Team Manager or Supervisor
• develop and demonstrate the skills and knowledge needed for the core competencies of the roles above, including team leadership styles, team dynamics, problem solving, providing support, managing the work of teams and communication techniques
• develop personal growth and engagement in learning through the progression of personal, learning and thinking skills (PLTS)
• have existing skills recognised
• achieve a nationally-recognised Level 2 qualification

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Qualification Structure

The learner will need to meet the requirements outlined in the information below before the qualification can be awarded.

Minimum number of credits that must be achieved: 40

Number of mandatory credits that must be achieved: 22

Minimum number of optional credits that must be achieved from Group B: 12

Number of optional credits that must be achieved from either Group B or C (a maximum of 6 credits can be taken from Group C): 6

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Mandatory Units

1. Manage Personal Performance and Development: 4 Credits

2. Communicate Work-Related Information: 4 Credits

3. Lead and Manage a Team: 5 Credits

4. Principles of Team Leading: 5 Credits

5. Understand Business: 4 Credits

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Group A – Optional  Units

6. Develop Working Relationships with Colleagues: 3 Credits

7. Contribute to Meetings in a Business Environment Barred combination with Unit Chair and Lead Meetings: 3 Credits

8. Principles of Equality and Diversity in the Workplace Barred combination with Unit Promote Equality, Diversity and Inclusion in the Workplace: 2 Credits

9. Promote Equality, Diversity and Inclusion in the Workplace Barred combination with Unit Principles of Equality and Diversity in the Workplace: 3 Credits

10. Manage Team Performance: 4 Credits

11. Manage Individuals’ Performance: 4 Credits

12. Chair and Lead Meetings: 3 Credits

13. Encourage Innovation: 4 Credits

14. Manage Conflict within a Team: 5 Credits

15. Procure Products and/or Services: 5 Credits

16. Collaborate with Other Departments: 3 Credits

17. Participate in a Project: 3 Credits

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Group C – Optional  Units

18. Health and Safety Procedures in the Workplace: 2 Credits

19. Store and Retrieve Information: 4 Credits

20. Handle Mail: 3 Credits

21. Employee Rights and Responsibilities: 2 Credits

22. Deliver Customer Service: 5 Credits

23. Understand Customers: 2 Credits

24. Resolve Customer Service Problems: 5 Credits

25. Negotiate in a Business Environment: 4 Credits

26. Develop a Presentation: 3 Credits

27. Deliver a Presentation: 3 Credits

28. Resolve Customers’ Complaints: 4 Credits