Duration: 4 Days – This qualification can be used in conjunction with Level 1 Award Customer Service (RQF)

 Programme Overview

The Personal Development for Employability qualification has been developed to provide individuals with the knowledge and understanding to enhance their success in employment in a range of different occupational sectors. The content and structure of each qualification is designed to be flexible for learners to achieve a variety of employment-based skills, along with a number of work-related tasters that could be selected from the following areas:

Accounting	Customer Service	Manual Handling
Active Leisure	Fire Safety	Retail
Business and Administration	Health and Social Care	Risk Assessment
Cleaning	Hospitality and Catering	Underage Sales Prevention
Conflict Management	Land-based	Warehousing
		Waste Management

 

This qualification includes:

• Unit 1 Self – assessment – Understanding own strengths and weaknesses and the importance of recognising personal skills and qualities and understanding goal setting.
• Unit 2 Dealing with problems in daily life – Demonstrate an awareness of how to recognise straightforward problems. Tackle straightforward problems.
• Unit 3 Job searching – Know where to find information on job vacancies, know how to search for suitable job roles, know how to search for suitable job roles. Be able to search for job vacancies.
• Unit 4 Produce a Curriculum Vitae – Know the purpose of a Curriculum Vitae, know information required in a CV. Be able to produce a CV.
• Unit 5 Developing effective communication skills for the workplace – Understand the importance of effective communication for the workplace. Understand how to communicate effectively with others. Be able to use communication skills with others.
• Unit 6 Preparing for an interview – Know information required to prepare for an interview, be able to prepare for interview questions. Be able to plan travel for an interview.
• Unit 8 Working in a team – Know the effective teamwork requires team members to behave in certain ways. Know how to contribute team tasks, know the roles and responsibilities of team members (including own) in relation to a given task.

Days and hours

4 Days Mon – Thurs 8am – 4pm

 

Should you want further information or to discuss the programme please contact:

MIS Office – 0191 4661188

Level 2 Certificate in Preparation for Working in the Engineering Manufacturing Industry

 

Duration: 2 Weeks

 

Programme Overview

This is a 2-week programme that will equip participants with manufacturing knowledge, hand skills to prepare them for a practical test which is the first stage of the interview process to begin work in the manufacturing industry with a leading manufacturing company. Completing sessions at our state of the art facility in Washington, participants will have the opportunity to put into practice the knowledge gained in the classroom by utilising our production workshop that has been designed to meet the needs of a leading manufacturing employer.

This qualification has been developed in consultation with employers who are keen to bring new entrants, who have little or no previous experience of a manufacturing environment, into their workforce. It is based on employers’ expectations of what a prospective employee should know prior to entering their workplace.

This qualification will cover the knowledge and skills required to be able to apply for a position within a modern engineering manu- facturing environment including:

• Understanding the engineering manufacturing environment – Specific to high volume production
• Understanding the importance of sustainability within engineering manufacturing
• Demonstration of hand skills in an engineering manufacturing environment – Focusing on speed, dexterity, and quality
• Preparing for interviews – Giving a level of confidence and the ability to be clear and concise
• Solving work problems – To understand how manufacturing industries continuously develop

Participants will be required to complete the full programme and upon successful completion will be offered an agility test at a leading manufacturing company, once they pass the agility test, they will move on to the second stage consisting of line trial and interview.

 

Days and hours

10 days Mon-Thurs, 8am – 4pm Fri 8am – 12pm

 

Delivery model

Day 1	Induction to NA College/tour, as well as health and safety in a manufacturing environment
Day 2	Demonstrate hand skills in an engineering manufacturing environment and Hand Skills coached session (practical activity)
Day 3	Understanding the engineering and manufacturing environment and Workplace organisation, Hand Skills practice (practical activity)
Day 4	Understand importance of sustainability within engineering/manufacturing
Day 5	Further practical activity
Day 6	Work related problem solving, Kaizen and hand skills practice (practical activity)
Day 7	Work related problem solving, Kaizen 2 and hand skills practice (practical activity)
Day 8	Further practical activity
Day 9	Preparing a CV and hand skills practice (practical activity)
Day 10	Application preparation/preparing for an interview

 

Should you want further information or to discuss the programme please contact:

MIS Office – 0191 4661188

View the fact sheet here: Personal Development For Employability

 

Level 1 Certificate in Personal Development for Employability

 

Programme Overview

The objective of this qualification is to prepare learners for employment and/or support a role in the workplace.

• It will give learners the opportunity to:
• Gain knowledge and understanding to enhance their success in employment
• Develop variety of employment-based skills
• Achieve a nationally-recognised Level 1 qualification

Progression Routes

Learners who successfully complete one of these qualifications may progress in one of the following routes:

• Employment: Successful learners in completing this qualification will gain the skills and knowledge required to start work in a variety of different sectors including customer service.
• Education: Successful learners may wish to continue with their educational development and look towards completing the higher-level qualification in personal development for employability or sector-specific vocational qualifications or an apprenticeship

 

Delivery Units

Unit No	Mandatory Units
A/503/2836	Self-assessment
Unit No	Optional Units
D/502/0436	Dealing with problems in daily life
A/502/0461	Preparation for work
A/616/6546	Produce a curriculum
M/503/2834	Interview skills
D/503/2831	Searching for a job
J/617/5430	Personal development within customer service
M/503/2848	Managing your health at work

 

View the fact sheet here: In Work Skills Manual to Digital

In Work Skills – Manual to Digital 

The Manual to Digital module is an introduction to business improvement in the digital age, whilst gaining an understanding of the Smart Factory, learners will gather, analyse, and validate data using virtual reality and business improvement tools.

Industry 4.0, also known as the Industrial internet of things (IIoT) or smart manufacturing, brings together physical production and operations with digital technologies, machine learning, and big data to create a holistic approach which better connects manufacturing operations and supply chain management. The need for organisations to have sight of real time data across their own production processes, supply chain, products and customers is vital to meet the needs of an ever-expanding, fast-moving marketplace.

The Smart Factory is a flexible system that optimises performance, can self-adapt to accommodate the external conditions, and learn from the new conditions to run fully or semi-automated production processes.

 

This module contains:

The digital factory: An introduction to Industry 4.0 and the Smart Factory, highlighting the new era of interconnectivity through the Internet of Things (IoT).

Process improvement: A review of the key theorists of business improvement, understanding how those theories are adapted to suit the modern day needs of an organisation, its people, and their customers.

Big Data: Big data provides the definition and requirements of data, how and why data is needed and used with modern day digital environments.

Digital sensors: Introduction to Smart Sensors used within the manufacturing process. With a wide range of sensors, all gathering data, defects within the process and product can be corrected and prevented.

Virtual Reality: Using VR technology, you can immerse yourself in a production process, gathering data from Smart Sensors to identify inefficiencies within the production process.

Data and Analytics: Understanding how to utilise, analyse and validate Smart Sensor data is covered using business improvement tools and techniques.

Future technologies: Use of Smart Sensors for predictive maintenance including early fault detection, failure detection and CMMS (computerised maintenance management system) integration.

 

Face to face, online or workbook learning is available for this course.

View the fact sheet here: L2 Applying Business Improvement Techniques

 

Programme Overview

This qualification focuses on the knowledge associated with lean business improvement principles using practical skills to demonstrate understanding of the principles. The qualification will be achieved when the learner has successfully completed the seven mandatory units which cover contributions necessary for applying: safe team working, effective team working, workplace organisation, continuous improvement, visual management, problem solving and process flow.

 

Learners will:

• Engage in learning which is relevant to them and will provide opportunities to develop a range of skills and techniques, personal skills and attributes essential for successful performance in working life
• Gain the knowledge, understanding and skills that learners need to work effectively and progress
• Practice hand skills (agility) to prepare them for working in the manufacturing sector
• Gain confidence now they have more knowledge of business improvement techniques

 

Delivery Units

Unit	Title
1	Contributing to safe team working
2	Contributing to effective team working
3	Contributing to the application of workplace organisation
4	Contributing to the application of continuous improvement (Kaizen)
5	Contributing to the application of visual management
6	Contributing to the application of problem solving
7	Contributing to the application of flow process analysis

 

Awarding Body	EAL
Course Duration	5 Days

The supply chain warehouse operative apprenticeship provides the foundation knowledge, skills, and experience for the role of Warehouse Operative. Apprentices will gain the knowledge, skills, and behaviours to be able to communicate with a wide range of people and customers and to meet their customers’ expectations by providing a quality service that encourages repeat business.

Apprentices will gain competency in using industry recognised systems and associated services (e.g. Traffic/Warehouse Management Systems) and will be able to work under pressure to tight deadlines.

Duration

• 12 Months + 3 months EPA

Qualifications

• Level 2 Supply Chain Warehouse Operative
• Level 1 Functional Skills in Maths and English

 

20% Off the Job Training

Throughout the qualification learners are expected to complete 20% off the job training. Off-the-job training is training received by the learner, during the learner’s paid hours, for the purpose of achieving their apprenticeship.

Off-the-job training must be directly relevant to the apprenticeship standard and teach new knowledge, skills and behaviours required to reach competence in the management sector.

Qualification

Improvement Leaders have high-level expertise in Lean, Six Sigma, Project and Change management and are recognised as the specialists in leading improvement strategy.

Improvement Leaders are responsible for developing the improvement strategy, providing leadership in improvement for the business and for coaching and supporting Improvement Specialists in advanced analysis.

The Improvement Leader typically reports to Board members or Heads of Department and manages (directly and/or matrix) a team of Improvement Specialists, who deploy the strategy, and lead improvement projects through Improvement Practitioners.

They work closely with all functions of the business to support the setting and achievement of business goals, often accountable for Improvement activities within the largest-scale and highest priority programmes of work. For example, they may develop top-level Value Stream Maps to identify improvement opportunities that are then scoped into projects to be delivered by Improvement Specialists or they may design new products/ processes/ services.

The role is typically office-based but involves working wherever their improvement activities are focussed for example they could be working on the shop floor or at customer/supplier premises.

• Developing Improvement strategy and providing leadership in improvement for the business
• Developing processes and resources to support improvement strategy deployment such as guidance for structured project reviews
• Training, coaching and mentoring Improvement Specialists and senior stakeholders
• Designing and sourcing training solutions for the business
• Leading large-scale, complex Improvement activities
• Managing a team of Improvement Specialists

Full details here: https://www.instituteforapprenticeships.org/apprenticeship-standards/improvement-leader/

 

Programme Content

• L6 Improvement Leader
• L2 Functional Skills Maths
• L2 Functional Skills English

 

Duration

Typically, apprentices will on programme for 18-24 months working towards the apprenticeship standard, with a minimum of 20% of this time being off-the-job training.

 

Structure

End Point Assessment

The EPA consists of two distinct assessment methods:

• Professional discussion, underpinned by portfolio of evidence
• 5,000-word Dissertation, presentation, and questioning

 

20% Off the Job Training

Throughout the qualification learners are expected to commit to and complete 20% off the job training.

Off-the-job training is training received by the learner, during the learner’s paid hours, for the purpose of achieving their apprenticeship.

Off-the-job training must be directly relevant to the apprenticeship standard and teach new knowledge, skills and behaviours required to reach competence in the management sector.

Who is this course for?

The Level 2 Award in Principles of Customer Service qualification is suitable for those who want to work in customer service and may already have some experience in a customer service-related role.

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What will I learn?

Learners will be provided with an introduction to the knowledge and attitudes required for working within a customer service environment and better understand the concepts that inform the principles and practices of customer service.

The qualification will give you the opportunity to develop knowledge of the role and function of customer service, the value of customer loyalty and how legislation affects customer service delivery. You will also develop knowledge of the requirements for working in a customer-facing job role, including how to deliver reliable customer service, how to interact positively with customers and work effectively in a team delivering customer service.

You will build a portfolio including assignments and activities.

 

Delivery Units:

Mandatory Units

• 1. Customer Service Principles
• 2. Understanding Customer Service Delivery
• 3. Communicating with Customers

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Optional Units

• 4. Understanding how to Support Customer Service Improvements
• 5. Understanding how to Handle Customer Problems
• 6. Social Media in Customer Service Delivery
• 7. Employee Rights and Responsibilities
• 8. Understanding Personal Development
• 9. Principles of Direct Selling
• 10. Health and Safety at Work
• 11. Understand Employer Organisations

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Qualifications Included:

Level 2 Award in Principles of Customer Service

Level 2 Certificate in Principles of Customer Service

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Progression:

From the award to the certificate and further career development working directly with customers.

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What are the entry requirements?

Learners must be 19 years old or above.

Who is this course for?

The EAL Level 2 Award in Industrial Environment Awareness course is for learners who want to gain essential knowledge and understanding of the industrial environments. This programme can also be used as a development activity for those wishing to pursue a career in the manufacturing or automotive industry.

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What will I learn?

This programme will give you an insight into the essential knowledge and understanding of the industrial environment in relation to the requirements of working safely and the relevant health and safety legislation. You will also gain skills and knowledge regarding the communication skills used in this sector along an understanding of the importance of working relationships in manufacturing.

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Delivery Units:

Understanding Health and Safety in an Industrial Environment

Understanding How to Communicate in an Industrial Environment

Understanding Working Effectively in an Industrial Environment

Understanding Working Relationships in an Industrial Environment

Understanding Rights and Responsibilities in an Industrial Environment

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Qualifications Included:

EAL Level 2 Award in Industrial Environment Awareness

Assessment of the programme is completed with the use of a written workbook and an externally moderated online examination consisting of twenty multiple choice questions.

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Progression:

Working in the manufacturing or automotive industry.

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What are the entry requirements?

Learners must be 19 years old or over.

Who is this course for?

The Level 2 Certificate in Lean Organisation Management Techniques is for learners who want to gain knowledge in Lean methodology, what Lean is and why and how it is used in manufacturing.

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What will I learn?

Learners will gain knowledge surrounding Lean methodology, what Lean is, why it is used in manufacturing and how. You will use a range of charts and graphs to find faults in a process and then implement improvements.

Learners get the opportunity to:

• Gain understanding of lean in the manufacturing environment and the methods used to make improvements to this such as Kaizen and Lean manufacturing
• Be able to complete and interpret a range a graphs and charts
• Identify the areas for improvement with in a process
• Be able to record different types of results accurately

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Delivery Units:

Lean organisation techniques in business

Business  improvement tools and techniques

Working  in business teams

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Qualifications Included:

Level 2 Certificate in Lean Organisation Management Techniques

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Progression:

Gain the necessary knowledge surrounding Lean to progress within a manufacturing environment.

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What are the entry requirements?

Learners must be 19 years old or over.