Information, Advice & Guidance

Our Learning Support Team also manage our Information, Advice and Guidance (IAG) output, so you get a fluent experience across all parts of your learning journey with us. They can give you information on all of our courses, how to enrol and what services and facilities are available to you as a learner or apprentice.

Our Student Services Officer delivers a professional and friendly IAG Service across all of our courses. Our service is completely free and accessible to everybody. We can offer you advice within a confidential setting if required.

Get in touch with Alison Brough on 0191 466 1188 or email for more information.

We can help you with:

  • Course applications – We can guide you through the process and we can even help you complete your application form
  • Enrolling onto a course – We can explain the enrolment process and help you complete the appropriate forms. We will discuss payment methods and fee remission criteria relevant to your age and financial circumstances. We can also give advice on other financial support that may be available to you, depending on your circumstances
  • Course Information – We can provide you with course information and discuss various options available to you. If you need detailed course content information we can signpost you to a course specialist for advice
  • Referrals to other services – We can book appointments with our Careers Guidance Service on your behalf, or put you in contact with our Student Welfare & Personal Support Advisors or our Learner Support Team. We can also book appointments with Connexions staff if you are 16-18 years old.